The most frequent question we get asked is ‘when will I get fibre broadband?’ Follow the instructions below to find out when fibre based broadband will be coming to your area.
How can I find out if I can get fibre broadband?
You can use the checker below to confirm if there are plans to upgrade your postcode area for superfast broadband, and where under European State Aid rules we can potentially improve coverage further. Your postcode area’s classification will then be shown beneath the map.
How do I upgrade once fibre broadband is available?
Your current broadband service will not automatically speed up. Follow the steps below to upgrade and benefit from faster speeds. It may be more affordable than you think.
Step 1: Find the best deal for you
Once orders are being accepted, you need to choose a provider to buy the service from.
Broadband comparison sites that offer free, impartial advice can often help you find the best deal. Try the site listed below. Other comparison sites are available.
www.broadband.co.uk 0800 093 0405
http://www.cable.co.uk 0800 840 5395
http://www.simplifydigital.co.uk 0808 231 1372
Step 2: Place your order
Contact your chosen provider to place your order- be sure to mention that it’s fibre broadband you want.
It’s not always straightforward
Unfortunately we aren’t able to tell you exactly when fibre broadband will be available to your property for a number of reasons:
- Some underground ducts will have been buried for years, so it’s no surprise that surveys can sometimes unearth a few unanticipated challenges. Often ducts have collapsed or been damaged over the years; or the duct routes themselves may be full of existing cables or new ducts need to be built where they don’t already exist. Obviously any problems have to be sorted out before any fibre can be laid to these ducts.
- The majority of mains and back-up power supplies in exchanges will need to be upgraded, as the new equipment will place significant demands on them. Sometimes this means working with a local power company and co-ordinating what’s needed.
- The same can be said for each individual street cabinet as an additional unit (known as a DSLAM) also has power requirements.
- Highway, planning and way-leave applications also need to be considered, and can sometimes delay work relating to a specific cabinet.
- Broadband services to your property and those around you will run from a cabinet located fairly close by. Ofcom rules specify that cabinet level information cannot be made available until two weeks after a cabinet has been made live; and other Internet Service Providers (ISPs) have been notified by BT that they are able to supply broadband services to prospective customers from it.
- And finally, we have to contend with the British weather. If it gets too cold (below 3°C) it can create problems laying the concrete plinth for the cabinet to stand on.
Information for broadband suppliers
Broadband service suppliers can find out more about the new subsidised broadband network by registering as a Communications Provider with www.openreach.co.uk